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Compounds shown on this site are sold strictly for laboratory and research use. They are not licensed medicines and are not intended for human or veterinary consumption. The catalogue also carries sports-nutrition food supplements, which are food and are sold for human consumption in the ordinary way. UK 18+ verification is required to enter.

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Last updated · 12 July 2026

Shipping

All catalogue orders ship from the lab's Newport facility by a tracked next-working-day service, left in a safe place. Age is verified at checkout, not at the door. Lyophilised compounds are dispatched in tamper-evident padded mailers; cold-pack is included where the compound's stability data calls for it.

1. Dispatch schedule

  • Dispatch days: Tuesday to Friday, once the day's orders are packed.
  • Order cut-off: 12:00 GMT for same-day dispatch where stock and QC permit.
  • Orders placed on weekends or UK bank holidays dispatch the next working day.

2. Tracking

  • Tracked, next working day — the default service.
  • Estimated transit: next working day to most UK postcodes after dispatch.
  • Tracking number is emailed when the parcel is collected, with a delivery window on the day. Account holders see tracking on their order in the account dashboard.
  • Parcels are left in a safe place if nobody is home. Age is verified once, at checkout — there is no age check or signature required at the door.

3. Shipping cost

  • Collection from the Newport lab:free. Bring photo ID if you are collecting from us in person — see “Collecting out of hours” below for the locker option, which has no ID step.
  • UK delivery (ambient): £5.95, tracked next working day.
  • UK delivery (chilled): £15, tracked next working day, with an ice pack inside an insulated pouch — applies automatically when the cart contains any nasal spray, pen, or cartridge. Mixed carts (chilled + ambient) ship at the chilled rate.
  • Free UK delivery on orders over £250 (post-discount subtotal). Applies to both ambient and chilled tiers.
  • International: postage is quoted after the order lands and invoiced separately by Paul before dispatch (see section 4).

Collecting out of hours. If you have chosen collection and cannot reach us while we are open, we can sometimes leave your order in one of the lockers outside the clinic. It is offered order by order rather than automatically, and only on orders paid online by PayPal — if you are paying on collection we have to take that payment in person.

Nothing is in a locker until we tell you it is. When your order goes in, we send a message on your order thread with the locker number, the code, and the time to collect by. The code is only ever in that message, never in an email, and it is a new code each time. If it does not work, reply to the message and we will help straight away.

There is a deadline and your message states it. Orders that need to be kept cold have a shorter one. If your order is still in the locker at that time we bring it back inside for safekeeping and take the code out of the message — reply to the thread and we will arrange another collection.

4. Where we ship

  • United Kingdom: England, Scotland, Wales, Northern Ireland.
  • Channel Islands and Isle of Man: by arrangement — pick the international option at checkout and Paul will quote postage.
  • International: available at launch via a separate-payment-link flow. At checkout the cart shows the product subtotal only; the order lands with shipping marked as "quoted after order", Paul fetches a courier quote, and you receive a separate payment link by email. Dispatch happens once the shipping invoice is paid.

5. Packaging

  • Lyophilised vials only — reconstituted product never ships.
  • Vials in moulded foam inserts, in a tamper-evident outer mailer.
  • Cold-pack added where the compound's stability profile requires it (e.g. NAD+ in solution at low temperature).
  • Each parcel carries the lab's research-use compliance notice.

6. If it goes wrong

  • Delayed: our courier reaches the recipient next working day with most parcels. If a tracked parcel has not arrived 7 working days after dispatch, we will treat it as lost and reship at no charge.
  • Damaged on arrival: photograph the parcel and contents within 48 hours and contact us. See the returns policy.
  • Undeliverable: If a parcel is returned to us because delivery was not possible (address issue, repeated failed attempts), we will email you. A reshipment attracts a fresh shipping charge.